Westfield, United States Manager, Reed Institute Technical Training

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Scope of Position:

Coordinates the development of all training materials including: training manuals and presentations, PowerPoint presentations, hands-on labs maintenance and display materials, etc. Conduct actual training presentations for both applications and hands-on technical purposes.

Essential Duties and Responsibilities:

  • Establish schedules for training courses both at the Reed Institute and external venues
  • Coordinate training programs and schedules to meet the needs of the Sales Managers and manufacturer representative organizations
  • Work with the Business Unit personnel in identifying the most important areas of training concentration
  • Develop support material to obtain sales and training objectives
  • Uses the Reed Institute’s activities as a forum with customers in order to provide input for company product development work
  • Videotape training videos for use on social media and Mestek’s internal Sales Assistant platform
  • Maintain both the equipment and the overall appearance of the Reed Institute facility
  • Performs other similar or related duties as required or requested


Position Requirements:

The Manager - Reed Institute must possess the minimum knowledge listed below:

  • Bachelor’s degree
  • Previous experience in a training/coordinating environment in Hydronics or general HVAC gas-fired equipment
  • Have great organizational skills
  • Ability to multi-task
  • Ability to use computer software, including Word, Excel, PowerPoint, Outlook and video production


Westfield, Massachusetts Technical Resources Representative

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Technical Resources Representative – Westfield, MA

The Technical Resources Representative assists customers with installation; start-up and troubleshooting supporting a wide range of HVAC related product lines.  Working with the rest of the Technical Resources team, the representative is responsible for supporting customers by handling an inflow of incoming communications via phone and email. 

This position requires a high level customer, employee interaction and occasional travel; the ideal candidate possesses adequate technical acumen in HVAC, and the ability to provide a high level of customer service.

Essential criteria for joining our team are:

*Heating & cooling equipment experience with a passion for exceeding customer expectations

*Strong written and verbal skills; excellent phone manner

*Ability to provide solutions to sometimes unique problems, and thrive in challenging situations

Additional duties & responsibilities:

*HVAC technical background

*Excellent customer support with attention to detail

*Ability to evaluate, troubleshoot and repair equipment via phone/email

*Ability to travel to jobsites to offer onsite technical assistance

*Assist with product trainings for both internal and external personnel

*Work with organization providing product feedback for possible improvements

Please send resume and cover letter to: or

Mestek, Inc.

Attn. Human Resources

260 North Elm Street

Westfield, MA 01085

Westfield, MA, United States Customer Service Representatives (2 Positions Available)

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We are looking for Customer Service Representatives to provide assistance to Mestek representatives, customers, and employees while demonstrating positive attitudes. They will act as liaisons between Sales Reps, Managers, customers, the Technical Service department, the Engineering department, and the factory. 

Essential Duties and Responsibilities: 
• Answer phone and E-mail inquiries in a timely manner
• Provide information concerning Mestek products
• Process incoming orders for unit accuracy, pricing, and shipping information
• Enter orders into Friedman system
• Review information before sending to Credit/Factory
• Identify and resolve inquiries from representatives/customers relating to products
• Guide representatives and distributors in use of Sales Assistant Specifier
• Complete special projects as needed
• Perform similar or related duties as required or requested

Position Requirements:
• High School Diploma or GED
• Customer Service experience
• Ability to use computer software including Excel, Outlook, PowerPoint, and Word
• Ambitious, organized, and detail-oriented
• Team player who works well with others 
• Ability to work well under pressure
• Ability to prioritize and multitask 
• Experience with writing orders and pricing a plus

Please send resume, cover letter, and salary requirements to:
Mestek, Inc.
Attn. Human Resources
260 North Elm Street
Westfield, MA 01085

Or send via E-mail to: 



Contact Information
Cover Letter

Employment With Mestek:

As a premier engineering and applications company with expertise in a multitude of product categories, Mestek, Inc.’s esteemed brands provide better engineered solutions to our customers. With continuous improvement of our engineering and manufacturing processes, we are devoted to providing our customers with the highest quality they’ve come to expect from our brands.

Mestek is committed to attracting and maintaining a diverse, dynamic workforce that encourages personal and professional growth for both the individual and team success. If you are looking for an environment where innovation and creativity are cultivated within a respectful, family friendly atmosphere, and then consider joining the Mestek team.

Apply online, or send your resumé with salary history and requirements to:

Mestek, Inc.
Attn: HR Manager
260 North Elm St.
Westfield, MA 01085
Fax: (413) 562-7630